Contact For A Free Estimate

Can Office 365 Transform Your Business?

Microsoft has invested heavily on Office 365 as the way of the future for software licencing and it clearly turned out to be a winner! Both the consumer and business markets are enthusiastic about Microsoft’s Office 365 based on its user-friendly flexibility, effective communications and online productivity solutions. Have you thought about transitioning to Office 365?

Does Your Technology Support the “Time is Money” Viewpoint?

Advances in technology have enabled small and local businesses to participate in the global marketplace by maximizing productivity; delivering enhanced communication capabilities; providing affordable
e-marketing; and offering efficient customer service. It’s becoming increasingly common for small businesses to have user-friendly websites; online catalogs; call centers; customer relationship management tools (CRM); and streamlined inventory management systems. Technology is now primed to wring every ounce of efficiency and productivity out of a business to keep it one step ahead of the competition.

How Can Office 365 Benefit Your Business?

If you are an individual user or a business owner managing a team of employees, Office 365 offers many benefits including:

  • Work Whenever and Wherever:
  • Access your Office tools from anywhere on any device. Create and edit Word, PowerPoint, Excel and OneNote files and share with your team using cloud-based file sharing. Even the Small Business edition can support up to 25 users. All editions provide great storage capacity for your data. You can also use Office 365 with your desktop version of Office.

  • Email and Calendar:
  • Sync your email and calendar with Office 365’s hosted business class email system. Stay in touch and on schedule with instant messaging. Secure and private communications are delivered across various devices with anti-virus and anti-spam protection.

  • Easily Manage Your Website:
  • With easy to use DIY online tools you can quickly make changes to your website. You can add your existing website, domain name and domain-based email address to Office 365 without any additional web-hosting fees. Make a great impression by taking control of your website and keeping it up to date.

  • Online Conferencing:
  • Take advantage of HD video conferencing for online meetings with desktop sharing. Save time and travel hassles with efficient online meetings that offer real-time note taking features.

  • Mobile Apps:
  • View and edit Word, Excel and PowerPoint files on your mobile device. When you return to your office, you can easily reconnect to these files from your computer with intact formatting and content. No time is lost when you can start working where you left off.

  • Subscription Advantages:
  • Save money upfront with the subscription service format. You can pay by the month with the ability to cancel the subscription at any time. You can easily upgrade your subscription to another edition or bundle services within a service segment. No need to purchase new versions of software ever again.

Is Your Business Ready to Take Advantage of Office 365?

You can reshape the way you are doing business by reshaping your workforce. Office 365 offers a range of advanced tools that enables your employees to be productive anywhere and at any time across a range of devices. Gain the competitive edge for your business by boosting the collective performance of your employees through Office 365’s powerful cloud-based solutions.

Embarking on the Office 365 journey requires guidance so give your local Computer Troubleshooters office a call today and one of our technology professionals will be happy to discuss how Office 365 can benefit your business

Posted in Computer-Repair | Leave a comment

Have you tried Remote IT Support for your Business?

Not that long ago the term “remote” generally referred to something far removed in space or time. The term was used to describe anything from distant cousins to someone living in a cabin in the middle of nowhere. Definitions certainly change over time. Currently, the term remote is most commonly used in the context of technology. Nearly all household gadgets ranging from our flat screen entertainment units to garage doors openers are operated via hand held remote control devices. In the realm of computers and smartphones there is remote access; remote support; remote desktop; remote iPhones; remote backups, remote monitoring and management; etc. Many of these services and features have enhanced the efficiency of daily life to the point that it’s hard to remember a time before remote technology.
Let’s review what remote support is and how it can benefit your business

What is Remote Support?


Remote support enables a technical support representative to access an end-user’s computer via a secure internet connection. The technician who is working from a remote location could be sitting in front of a computer across town or on the other side of the country. The end-user permits access to their computer and this enables the technician to diagnose problems, perform repairs and handle updates. Using remote support, the computer never moves and no one even needs to get up from their chair.
Another facet of remote support is screen sharing. Screen sharing enables both the technician and the end-user to have access to the desktop at the same time. On the shared computer screen, the technician types the next steps in the process that guides the end-user through the repair session. It’s almost like sitting side-by-side with a technician who is explaining why you are having a particular computer problem and how it’s going to be fixed. Frequently, the end-user actually makes the repair under the guidance of the technician who supervises the process via the screen sharing function. As consumers, most of us are familiar with on-line “live chat” sessions that help us through a variety of technical questions with products and accounts. You can think of remote support as having a friendly co-pilot onboard helping you with the navigation details.

How a Remote Support Solution Can Benefit Your Business


Remote support offers businesses several key benefits that include the following:

  • Cost savings can be achieved by accessing IT support only when it’s actually needed.
  • Efficiency will be enhanced by using remote support for certain types of repairs. Not every computer problem requires a technician traveling to your location. When a computer problem arises, contact a technician via remote support and the troubleshooting session can begin promptly. This can eliminate appointments, travel and downtime while waiting for IT assistance. Remote support is also easily available when you are working from home or traveling. Don’t get stuck struggling with computer problems during an important business trip. As long as you have internet service, you can take advantage of real-time remote support.
  • Flexibility is critical because many employees are using not only their office desktops, but also laptops and a variety of mobile devices. The “bring your own device” movement has created greater needs for technical support that is skilled across a variety of platforms. Remote support offers flexibility and convenience, while also delivering secure service and support session audit history.

Is Your Business Ready for Remote Support?


Business owners need to be aware of new IT solutions that can save time, money and resources while increasing the efficiency of their business. Remote support is a strategy that can deliver results and help your business stay competitive. Take control of your business with a remote support solution.
Give your local Computer Troubleshooters office a call today and one of our technology professionals will be happy to show you how remote support can help your business become more efficient.

Posted in Computer-Repair | Leave a comment

Is Your Business Protected by a Remote Monitoring and Maintenance Solution?

Have you recently heard that techy acronym RMM tossed around and felt clueless? If you aren’t sure exactly what RMM is or what it does, here’s a brief explanation:

Managed Service Providers (MSP) employ Remote Monitoring and Maintenance (RMM) tools to manage their clients’ IT systems and equipment. RMM can be described as a collection of IT tools that are loaded onto a client’s workstations and servers to gather information. These RMM tools collect information on a variety of issues such as functionality, maintenance schedules and the detection of problems, and then automatically reports the details back to the MSP at a remote location.

How Does RMM Work?

If that brief description of RMM still makes it a little difficult to envision, consider credit monitoring services as a comparable type of service. Credit monitoring services are based on the continuous monitoring of a customer’s credit status. Many of us use credit monitoring services to prevent identity theft, fraud and to stay informed about any changes in our credit reports. If there is any suspicious activity within a customer’s account, the credit protection service alerts the customer within 24 hours. The alert can come via an e-mail that states, “Hello Customer – please verify that you used your credit card last night to buy $3000 worth of shoes at a resort in the Bahamas.” Good to know, right?

Additionally, the monitoring service keeps you informed about inquiries on your credit report, late payments and changes to your credit rating. These automated alerts enable consumers to take swift action as needed. Other widely used monitoring services include messages from your health care provider reminding you that it’s time for your annual physical and lab tests. If we didn’t get those proactive reminders, we might forget to make the appointment for our car’s oil change or the dog’s rabies shots at the vet’s office.

RMM is a somewhat similar type of service in that it is continuously monitoring the “health” of your technology. RMM is not only looking for problems, inefficiencies and viruses, it enables technicians to actually conduct repairs from a remote location. Plus RMM not only monitors workstations and servers, but also firewalls, printers, and mobile devices. The RMM reporting system is so efficient that the MSP can often correct a problem before you are even aware of the issue. RMM also automates scheduled maintenance tasks such as managing and deploying operating system updates; defragmenting hard disks; sending backup verifications; running antivirus application updates and more. With a RMM solution in place, the System Administrator no longer needs to think about a schedule for maintenance,systems patches or alerts for updates. Your business is covered, because RMM is working behind the scenes in tandem with the MSP at an offsite location.

The Benefits of RMM

Business owners are always on the lookout for new solutions that will cut costs and increase efficiency. That’s the name of the game when it comes to maintaining your business’ competitive position in the marketplace. If you haven’t considered a RMM solution for your business, let Computer Troubleshooters outline the benefits.

  • Save time and money by eliminating onsite IT management and manual repairs that are handled by an overworked staff member. You can save money on infrastructure and cut employee costs with a RMM solution. All of your equipment can be managed from a centralized remote location with real-time information sent to certified professionals. If your business has more than one location, RMM is a perfect solution. Plus, the repairs and upgrades are handled at an offsite location with minimal interruptions. Remember, you can redirect your IT expenditures to more valuable uses for your business. With a RMM solution, your business can produce more results while spending less money!
  • Increase Your Efficiency  by minimizing costly technology disruptions. No business owner, employee or customer wants to waste time because the network is down due to unexpected problems, maintenance or upgrades that have taken longer than anticipated. RMM will minimize downtime through proactive remote monitoring of your network. You can rely on the early detection of problems and swift repairs. If you want to forget about those sudden “disc space is full” messages, RMM can be the answer. 
  • Gain the Competitive Edge   by improving customer satisfaction with increased operational efficiency. Provide enhanced service with up-to-date data and accurate inventory counts because your internal systems are functioning efficiently. Avoid the much dreaded “our network is currently down” conversation with a customer. Enhance your sales efficiency and increase your revenues with RMM troubleshooting the problems in advance. You can stay a step ahead of the competition when you lower operating costs and redirect your resources to support the true goals of your business.

So if you feel your business IT could do with a more proactive management approach, talk to us about RMM and how we can better manage your IT requirements.

Posted in Computer-Repair | Leave a comment

Is Your IT Professional Also a Trusted Business Advisor?

As a business owner, one of the best moves you can make is to outsource your IT services to a professional provider. When it comes to outsourcing your IT service needs, there are a wide range of service options that involve varying levels of management responsibilities and costs. An IT professional can provide service for a single specific task such as help desk support or managing network security. At the other end of the service spectrum, an IT professional can assume management responsibilities for a client’s entire IT infrastructure. The advantages of outsourced services are improved operational efficiencies, cost savings and predictable service for a nearly-fixed monthly fee.

Increase Efficiency and Effectiveness with Mobility

An increasing number of businesses have switched to the outsourced IT service model. If you are already working with a contracted IT professional, then you have given your business the advantage of a head-start on the competition. The next big question is whether your business is actually making the best use of your contracted IT professional? It is likely that your IT professional is responsible for repairs, fixes and upgrades for your business’ computers and network problems. Computer repairs might be a key part of the contracted job, but there are probably some value-added IT skills that your business might not be fully

Do You Need a Trusted Business Advisor or a Computer Repair Service?

  • Trusted advisor is an important role that an IT professional can fill by understanding the business owner’s goals and long range plans for the business. By understanding the “big picture,” an IT professional can share expert technical information while understanding various solutions, costs and the latest technology trends. Functioning as a trusted advisor, an IT professional can make experienced recommendations that are in the best interests of the business’ long term goals as opposed to implementing quick fix, computer repairs.
  • Decisions about new technologies might not be in the comfort zone of most business owners. How can a business owner be fully versed in technology and able to identify the difference between the latest hype and a proven strategy? Which technology is going to provide the best return on investment? Is it the best strategy to implement a new technology now or wait until next year? Is your business currently compliant with network security requirements? Is your data safe? If your business needs to update its operating system, is now the time to purchase new computers? If your IT professional is acting as a trusted advisor, these larger issues can be explored together with the shared goal being the long term sustainability and success of your business.
  • Technology coach is another important element of the trusted advisor’s role. As a member of the client’s “inner circle,” the IT professional needs to bring a variety of skills to the table including the ability to carefully explain technology solutions. The ability to really listen to the business owner is also critical. One size does not fit all – especially when it comes to technology decisions. A knowledgeable IT professional must be able to not only recommend the best technology solutions, but also make the best recommendations for a business’s particular needs in the context of their industry, finances and long range goals. A proactive IT professional will be constantly evaluating new technology products, solutions and reliable vendors that will best serve the needs of the client’s business.
  • Thinking Beyond Computer Repair Services

    As a business owner, you know that we all need to think “outside the box” more often. Computer Troubleshooters encourages you think outside of the “computer repair” box and see that your IT professional is a valuable asset that you might be able to utilize to even greater advantage. Computer Troubleshooters values your business and we want to be your trusted advisor when it comes to technology solutions! Give your local Computer Troubleshooters office a call today. We are ready to listen.

Posted in Computer-Repair | Leave a comment

The Final Countdown to Microsoft’s XP April 8th Deadline

In 2002, Microsoft presented its official Support Lifecycle Policy that was based on detailed customer feedback. The predictability of support services was cited as a very important issue for Microsoft’s customers. Microsoft responded accordingly by alerting customers years in advance that the XP operating system and Windows 2003 have an “end of life” date scheduled for April 8, 2014. Although XP and Windows 2003 have been very popular, Microsoft will no longer support these products after the April 8th deadline. This information has been well-publicized by Microsoft for many years. There are still over 600 million worldwide XP users and it seems that many have chosen to simply ignore these repeated notifications. We can assume that users who have not upgraded by now fall into one of two categories. The first group includes those who are willing to take their chances and plan to continue using Microsoft legacy products that are no longer supported. The second group is XP users who are truly unaware of the deadline. Do you fall into one of these two groups?

The Final Countdown is Now!

After years of these “end of life” warnings, XP and Windows 2003 are now in the final days of the deadline countdown. Surprisingly, one of Microsoft’s latest strategies has been to ask for help. Computer Troubleshooters recently posted a story on our Facebook page about how Microsoft had begun taking a grassroots approach to spreading the word. Microsoft resorted to asking for help by seeking volunteers to remind business owners, friends, family and colleagues about the upcoming XP deadline. Via their blog, Microsoft asked experienced and technically savvy users to help others understand why it is important to make the switch to Windows 8 and to make the upgrade now!

Ignoring this Deadline is Not an Option

Some users claim a variety of reasons for resisting this XP upgrade, but don’t forget that there are a few key reasons you cannot ignore this deadline. The issues for residential users can be serious, but the consequences for businesses hold additional threats and even possible legal ramifications.

Here’s How You and Your Business Can Be Impacted by Not Upgrading

  • Security Risks: Without the security provided by an updated operating system, all of your business data and personal information are vulnerable to harmful viruses and spyware. Malicious viruses will very likely be unleashed on XP’s “zero day.” Undefended computers can be completely immobilized with viruses quickly spreading over the net to PCs still operating on XP. No business owner wants to think about a virus spreading through all of their computers. All of the data that keeps your business functioning will be placed at risk.
  • Compliance Issues: Businesses that continue to operate on XP can actually face compliance issues. Resulting compliance issues can lead to suspension of certifications, and/or public notification of the organization’s inability to securely maintain its systems and customer information. Compliance problems can place your business in legal peril and seriously damage your business’ reputation in the process.
  • Upgrade Expenses: If you think a system upgrade is just too expensive, Computer Troubleshooters urges you to reconsider this viewpoint. Many technical experts consider using an unsupported product such XP, as an act of irresponsibility on the part of the business. Remember that the problems that are likely to arise can cost your business significantly more than the upgrade. Don’t be penny-wise and pound foolish when it comes to investing in an upgrade.
  • Custom Support Available for a Price: In fact, there will still be some support available to XP users after the deadline, but at the annual cost of $200 per device. Depending on the number of computers your business is using, it’s not much of a bargain. In reality, this is only a temporary, contingency plan.

Upgrade Today!

Playing “chicken” with this deadline is tempting fate and there can be serious consequences. You can find yourself in the cross-hairs of cybercriminals on April 8th and potentially face business compliance problems. If you are still using XP, take action today. Call Computer Troubleshooters and one of our experts can help you understand your XP migration options and work with you to develop an upgrade strategy. Call Computer Troubleshooters before it’s too late. The final countdown is now! Are you prepared?

Posted in Computer-Repair | Leave a comment

Adapting Your Business to a Mobile on the Go World

Mobility has quickly transformed the way most of us are now working. According to recent research over 50% of mobile phone users use now regularly use their mobile phone to access the internet. This rate has nearly doubled over the past three years. Are you using mobile internet features to enhance your business?

Increase Efficiency and Effectiveness with Mobility

The increased need for productivity coupled with affordable technology has shifted employees away from being tied to a desktop PC. Workers equipped with mobile devices are now communicating with customers from their cars and accessing data from the Cloud while working at home. Employers and employees can keep projects up to date by easily sharing information via mobile devices at any hour of the day. Mobile flexibility is enabling businesses to quickly move forward with enhanced efficiency.

Consider some of the following mobile efficiencies that can help your business:

  • Continuously Connected employees have the flexibility to work from home, while on the go and during travel. Conducting business is now a 24/7 proposition. Accessing information from the office while you are at the airport creates greater efficiency for you and your business. Perhaps you don’t want to be at the airport? Virtual meetings can conveniently connect you with colleagues and customers while saving time and money. Productivity with flexibility has become our new reality.
  • Protecting Company Data has become an increasingly important concern for business owners with the advent of BYOD (Bring Your Own Device). Flexibility has ushered in the trend of employees bringing their own mobile devices into the workplace. This means that company data is probably stored on employees’ mobile devices. What would happen if an employee’s laptop is stolen and it contains confidential business data? Many businesses are now protecting sensitive data by using remote wipes and encryption software on employees’ personal devices in addition to the use of mobile virtual workspaces. Businesses need to establish written BYOD policies and educate their employees about security practices. Many businesses now require employees to sign BYOD contracts. If your business doesn’t have BYOD guidelines in place, you are already falling behind in appropriate business practices.
  • Online Resources can efficiently provide businesses with professional training, technical skill development and new product training with the agility of “as needed” availability. Employees can connect to e-learning opportunities through their iPhone or Android devices from home. Business owners can easily take advantage of online management guides and financial tools that can benefit their business.
  • Mobile Apps are available to help you run your business more effectively and efficiently. Business owners previously needed a core foundation of various office programs, an e-mail system and some industry-specific software to keep their business functioning. Now there are a wide array of mobile Apps that can help business owners with time management, scheduling, travel expenses, cash flow, accounting and e-mail organization. There are Apps for nearly anything a business owner needs and they are easily available. Many of these Apps enable small businesses to compete with larger companies, plus you can run your business from anywhere.

Is Your Business Prepared for a Mobile World?

Computer Troubleshooters can work with you to assess your mobility needs and develop a plan to keep your business’ technology up to date. If your business needs to move to Cloud services, utilize mobile Apps or strengthen data protection – we can help. Computer Troubleshooters is here to help your business stay productive and efficient through mobile technology. Give your local Computer Troubleshooters office a call and one of our computer professionals will be happy to help you.

Posted in Computer-Repair | Leave a comment

Business Continuity Planning – Surviving a Disaster

If your technology stopped working, would your business stop functioning too? Is your business totally reliant on the information stored on your computer systems or could you continue to deliver 95% of your products and services and catch up on the computer work later? No matter which end of this scale your business is at, you will fare much better during a major technology outage if you plan in advance, before it happens. This month we take some of the mystery out of Business Continuity Planning.

Business Continuity Planning (BCP) is the process of working out how your business will continue to function during a disaster. These threats to your business could include:

  • Fire
  • Burst water pipes
  • Burglary
  • Flooding (severe rainfall)
  • Earthquake
  • Influenza outbreak
  • Hardware failure
  • Software Failure
  • Internet outage
  • Tornado/Hurricane/Cyclone
  • Severed phone cabling
  • Security breach
  • Damage by disgruntled employee
  • Employee error
  • … And many more!

BCP begins with identifying the possible risks and the impact they would have on your business. What functions would be affected if your main administration PC crashed? How long could you be without internet access? It’s important to evaluate the probability of these incidents occurring and the severity of their impact. This will help you to determine which incidents are the highest priorities to be addressed.

Next, you look at how these risks can be prevented, or the impact of them lessened. This could include copying data to a different site or having a laptop that has the same business-critical software applications as your administration PC.

Finally, you plan the actions that would be needed to help you respond when this incident occurs. Do you need to go to another site to get a copy of your data or bring the laptop in from home? Do you need to temporarily relocate to another site that does have internet access? Can you run a paper-based system until you can access your computers again? Think about who will be responsible for doing what and what resources they will need. This also needs to include any third-party suppliers of your business, like your local Computer Troubleshooter.

Your Business Continuity Plan should be examined, tested and maintained on a regular basis. This is to ensure it still reflects the changing needs of your business and also to make sure that the key parties within your business understand their roles in the process.

Whilst it may seem a little daunting, some forethought and planning will save you a lot of time, stress and money when things do go wrong. Talk to your local Computer Troubleshooters about the best way to keep your business running smoothly if you’re suddenly without your technology.

Posted in Computer-Repair | Leave a comment

Why Your Business needs to think mobile to Stay Competitive

With the rise of Smartphone & Tablets increasingly small business needs to think about it mobile presence and the mobile customer experience. With mobile search now accounting for nearly 40% of all internet search and a recent study revealing that 49% of tablet and smartphone owners are using mobile apps to find local information, the pressure is on to satisfy this growing market.

Mobile websites pages & mobile apps are quickly becoming a necessity for small businesses to stay competitive. The key functions of a mobile website or app are to directly generate income, to increase brand awareness and serve as a customer service channel that promotes your business. By adding portability and location targeting to busy consumers, mobile can support purchase transactions, deliver turn-by-turn driving directions, offer coupon deals and promote social media interactions. With one tap of the screen, a customer can call you directly resulting in actual customer engagement and commerce opportunities for your business. If you don’t have a mobile friendly website or app in place, you might be missing out on 49% of a potential client base.

Step one for any business owner is to check the mobile experience for themselves.
The next step is to think like your mobile customers:

How to make you business more mobile friendly

• Customer Interaction should be interactive, easy and engaging. Enable the customer to arrive at the service they want in the fewest number of taps. This can make a positive impression on new customers who will become repeat customers. Check with your web developer that the mobile plug- in has been activated for your website.

• Promotional Features should give customers the incentive to use the app by offering special discounts, deals and reward points. Promotions should increase sales and develop customer loyalty in the process. How does this look on a mobile browser?

• Discounts and Location-based Features are the things consumers are always looking for with mobile apps. Consider combining these two features with a location finder and check-in process that presents the customer with a discount at your location. Check your phone number can be selected from your site as input into the smartphone keypad..
• A Social Media Feature should be as “friendly” as possible. Facebook and Twitter integration can encourage real time interaction between app users and their friends and help your business develop a fan base on social media sites.

Will Your Business Be Left Behind?

The trend in mobile usage is growing at an unprecedented pace. Whether it’s on an iPhone, iPad or an Android, everyone is using these devices to connect, gather information, take action and spend money. In the recent past, creating an app was a costly proposition that placed it outside the budget of small businesses. This situation has clearly changed as more small businesses are using mobile apps to attract customers. Currently, there are over one million apps available via Apple’s App Store plus a variety of tools that enable businesses to create their own mobile app. Simply put, think of it as the equivalent of a website twenty years ago. With so many people using it, shouldn’t your business be a part of it?

Developing a mobile friendly website or app can be an overwhelming task for a small business owner. But the fact is that if you want your business to stay competitive, then it’s time to explore the advantages of mobile. Give your local Computer Troubleshooters a call and we will help point your business in the right direction.

Posted in Computer-Repair | Leave a comment

Windows XP-Less Than A Year Left!

Windows XP has been a robust Microsoft Operating system since it was launched 12 years ago. Amazingly almost 39% of Microsoft users are still on Window XP. So when Microsoft ceases support for Windows XP on April 8th 2014 what is likely to happen?

After this date Microsoft will stop releasing patches and updates to the operating system which will increasingly make it venerable to hackers and viruses. So the Windows XP environment will slowly decline and become more susceptible to failure the longer you stay on it. It is also likely that new applications and hardware will not be made compatible with XP, so networking will become increasingly difficult and new peripherals impossible to connect.

The good news is that the upgrade path is proven for most non enterprise sized customers with Windows 7 now with 45% of the market, which means most common applications and hardware are firmly supported. Windows 7 is also highly regarded as a faster more efficient processing system which means when you upgrade you should notice a performance increase, some say up to 15 times faster!

Windows 8 is still in its infancy with a much smaller installed base. The different look and feel of Windows 8 has spooked many users to stay with the proven & traditional look of Windows 7. Unless you plan to synchronize on multiple devices it is difficult to see a compelling need to change.

The reality is that Windows XP users will need to upgrade their operating system over the next 12 months to ensure that they will remain on a supported Microsoft platform , however business should check networking, applications, and hardware compatibility before switching.

Talk to your local Computer Troubleshooters about how we can help you upgrade from XP and maintain your business continuity.

Posted in Computer-Repair, Featured, Proactive IT Support | Leave a comment

What Are Managed Services?

The term “managed services” is generally defined as the practice of outsourcing day-to-day management responsibilities with the strategic goal of reducing costs while improving operational efficiency. A managed services provider typically refers to an outsourced information technology company that assumes responsibility for one or more aspects of a client’s IT functions. These responsibilities can range from a single specific task, such as managing network security or offering help desk support, to the complex management of running a client’s entire IT infrastructure. Most managed service providers bill a flat or nearly-fixed monthly fee benefiting clients with predictable IT support costs.

How Managed Services Can Immediately Benefit Your Business
Computer systems now form an integral part of most businesses’ ability to function. Can you remember the last time a computer crisis kept you from your “real job” – managing your business? It might be time to consider the immediate benefits of outsourced managed services for your business’ IT needs. Here’s a list of the top five benefits you can take advantage of by working with a managed service provider:

Control IT Costs by working with a managed service provider to create a customized IT service plan that suits your budget and the needs of your business. A service plan can help business owners reduce IT operational costs while actually providing a higher level of IT service for their business. Plans can be customized by the number of support hours required or the level of monitoring and maintenance that is needed each month. Capital expenditures for equipment will be reduced in addition to staffing costs.

Manage Labor Costs if you do not employ IT professionals in your business, you likely have a designated “go-to” person in the office that handles the technology issues for everyone. You can eliminate the time this person is spending on IT issues so they can get more of their actual work done.

Quickly Implement New Technologies with the help of a managed service provider. Skilled IT professionals can save you both time and money with the efficiency of on-demand services. Also, a managed services provider will have a strong understanding of your business and your technology, allowing them to understand your technology needs as well as your budget. This will save you time in trying to understand new technology, and money you may waste on buying products you do not need or that will not work for your specific network.

Increase Efficiency and Stay Competitive through economies of scale. Most managed service providers can provide small to medium sized businesses with access to technology and expertise usually only available to large companies. Your managed services professional can assist you with identifying the products and services that would benefit your business and are available in an option that will fit your needs.

Security can require constant vigilance. Is your firewall up to date; are you protected against malware; do you audit your servers; are you using the latest customer transaction systems for credit, debit, e-checks and wire transfers? Outsourced security monitoring leads to less down-time, enhanced efficiency and greater profits for your business.

Be Proactive and Consider Managed Services Today
Are you ready to forget about those IT headaches? Whether you only have a few PCs, a network or more than one server, you are probably ready for a managed service provider. Computer Troubleshooters’ managed service experts can work with you to assess your IT needs and develop a customized plan for your business. As a business owner, don’t you want to stay productive by focusing on the actual management of your business – not spending time fixing problems or worrying about what you will do if your systems stop working.

Talk to your local Computer Troubleshooter about how managed services can help to proactively manage your IT environment.

Posted in Computer-Repair | Leave a comment